TOTAL MOBILITY SCHEME

Kaupapa Tautoko Hari Hunga Hauā

The Total Mobility Scheme (TMS) is provided by the Hawke’s Bay Regional Council and the New Zealand Transport Agency. It provides Hawke’s Bay residents, who are unable to use public transport due to a significant, permanent impairment.


The Total Mobility Scheme pays 75% of the cost of a passenger fare (up to a maximum amount) for those on the Scheme.


Total Mobility Brochure

  • How can I join the Total Mobility Scheme?

    You may be able to join the scheme if you are unable to use your own car or travel on a bus. You will need to be assessed to make sure you meet the criteria of the Scheme.

  • How do I get assessed?

    Contact us! We can provide you with information about the scheme and book you in to have the assessment completed. We can visit you in your home, rest home or in our offices. Our Community Workers will ask you some questions about your mobility and may take a photo for an ID card.

  • What will it cost me?

    Your assessment will be completely free.

  • What happens after I’ve been assessed?

    If your application meets the criteria for the Total Mobility Scheme, Hawke’s Bay Regional Council will issue you with:


    A photo ID card with a magnetic strip which entitles you to 75% discount on passenger service fares (some conditions apply). You will need to show this card to the driver each time you travel.

    Guidelines on the conditions of use of the card, including information about the service providers and many of the common questions people ask about the scheme.

  • Assessing Agencies

    • Age Concern Hawke's Bay - Hastings        06 870 9060
    • Age Concern Hawke's Bay -  Central Hawke’s Bay 06 858 9158
    • Age Concern Flaxmere 06 879 7003
    • Age Concern Napier 06 842 1346

    To contact the Hawke’s Bay Regional Council directly – totalmobility@hbrc.govt.nz or

    +64 6 835 9200